Everyday interactions shape trust
A school’s reputation isn’t just about academic results; it’s also built through day-to-day interactions with families. Clear processes for payments, trips, clubs and communications give parents confidence. When systems are confusing or inconsistent, frustration quickly builds.
That’s why schools like Holbeach Primary and Bexley Grammar use ParentPay. By introducing systems that are simple, transparent, and inclusive, they’ve saved time, reduced admin and strengthened relationships with families. Using ParentPay across trips, clubs, donations, third-party suppliers, and meals shows parents the school is organised, accountable, and responsive.
Holbeach Primary: building confidence through transparency
For Holbeach Primary School, the goal was to improve processes, reduce admin, and make life easier for families.
“We wanted to remove cash from our school; collecting, banking and answering queries was costing us a significant amount of time which could be better utilised on more important tasks.”
– School Business Manager, Holbeach Primary
With ParentPay in place, all income is stored digitally, giving staff and parents a clear, up-to-date picture of balances and payments. Queries dropped and parental confidence increased.
The leadership team also took care to encourage parents to get on board. By sharing resources and explaining the benefits, they ensured families understood how the system supported not just staff, but the whole school community. Encouraging parents to use the system across meals, trips and clubs, the school provided one reliable place for all payments, reinforcing its reputation as organised and family-friendly.
Bexley Grammar: safeguarding and trust
At Bexley Grammar School, leaders wanted to bring their canteen in-house while improving safeguarding and accountability. ParentPay biometric integration and reporting kept the school compliant, while making life easier for parents.
“Parents can keep track of what their children are eating and so can the school, which is useful for vulnerable pupils. Free school meal pupils are not recognised by other pupils as they have to use biometrics to get their allowance.”
– School Business Manager, Bexley Grammar
For families, this meant reassurance that payments and allowances were handled fairly and discreetly. For staff, it meant less time processing payments and more confidence in reporting and oversight. What began as a solution for the canteen soon expanded. Parents now use ParentPay for everything from trips and exam fees to donations, with clear records available whenever they need them.
By using ParentPay across different areas of school life, admin has reduced while professionalism and care remained high. This visible commitment to safeguarding and transparency has played a big role in strengthening trust with families.
Stronger relationships, built every day
The experiences of Holbeach and Bexley show how better systems aren’t just about reducing admin, they’re about building reputation and trust
With ParentPay, schools can:
- Give parents confidence through clear records and instant updates
- Reduce payment-related queries
- Show accountability through robust reporting
- Help busy parents save time with auto-top up and one checkout for all their children
- Support safeguarding and inclusivity
- Offer convenience with one system for meals, clubs, trips, donations, and more
Ready to strengthen trust in your school?
Everyday interactions shape how families feel about their school. ParentPay helps schools create positive experiences that reinforce trust and strengthen reputation, from secure payments and clear communication to safeguarding and inclusive support.
Schools that use ParentPay for a wider range of payments and activities often see higher parental engagement, fewer queries, and stronger trust from families.
That means less admin, more confident parents, and more time for staff to focus on pupils.
