The ParentPay Group:

ParentPay

Transform how you manage money with the most secure and trusted cashless solution for schools in the UK. Whether you’re a primary or secondary school, MAT or local authority, you can collect and manage payments for meals, clubs, trips, uniform and more – all from one place.

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SIMS

Providing schools with the tools they always needed but never had. SIMS makes school life more efficient and easy to manage for teachers, senior leaders and office staff. Once implemented, SIMS enables schools to quickly and efficiently manage school life and drive improvement.

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Cypad

School dinners made easy. Empower students to eat well while improving the safety, efficiency, and productivity of your school’s kitchen. With our fully paperless catering opton, caters and local authorities can manage multiple kitchens at the touch of a button.

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Refund advice

Looking for help with refunds via Schoolcomms? We have a number of guides and advice below for all users!

How to issue a refund when the Online Transaction Refunds limit is reached

Our initial advice is to check the ‘Balances available to refund report’, please note this is a live value upon view which changes in line with payments completing the banking process, therefore we cannot guarantee that the value will not change between now and the point in which the funds are assigned to your account.

To view the balances you have available to make refunds, please go to:

Dashboard
Management Reports
Payments (4th from the bottom)
Balances Available to Refund

If you are not due to receive payments from payers on School Gateway for the bank account required in the near future and you have insufficient funds to refund against in Schoolcomms you may wish to refund monies paid by cash or cheque and record a manual transaction in Schoolcomms.

Manual Transaction Guide

Submitting a BACS payment (minimum amount – £500)

Providing the total amount you wish to refund exceeds £500 it is possible to make a BACS payment to Schoolcomms.

Before making a BACS payment to Schoolcomms

Please check that the original payments that you need to refund were made within the last 180 days.
Please check your balance available to refund report.
If you have a negative balance to refund against on the bank account, you will need to allow for this as well as the overall amount you need to refund to the parents.
It’s best to overestimate for this as any funds not used for refunds will be settled back to the bank account.

Please note:

Any unused funds that are settled back to the bank account will not show in any of the settlement reports within your Schoolcomms account.
Due to payment protection rules put in place by our banking partners, Schoolcomms can only be used to process refunds for online transaction payments which were collected within the last 180 days. Any payments made outside of the 180 day window or payments made by cash, cheque etc would have to be refunded as a manual transaction.
Once the BACS payment and refund advice form are received it typically takes approximately 3 – 5 working days to be processed.
Please use the school postcode for the BACS reference. Schoolcomms bank account details can be found on your latest invoice.

To submit a BACS payment request please complete the refund advice form.

Refund Advice Form

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