Lessons learned in a cashless primary


Edinburgh Primary School

Why did Edinburgh Primary School want to go cashless?

Annette House, School Business Manager at Edinburgh Primary, East London, outlined why the school decided to go cashless by collecting online payments: “Within a short period of time we went from a small school to trebling in size. One person counting and reconciling dinner money was never going to be manageable.

Management of parental debt was becoming a concern... we just did not have the time to chase up parents payments and we needed to tackle the issue quickly.”The school could not justify increasing staffing to resolve the issue, so Annette spoke to other schools with similar demographics and found that many had successfully resolved income collection issues by going cashless.

The Edinburgh SLT decided that removing cash from school by deploying an online payment and debt management system was the clear way forward.

How did the school make sure they got the right solution?

Keen to ‘get it right first time’ Edinburgh appointed a project manager to evaluate whether there was a valid business case to switch to a cashless solution. The figures stacked up - cementing the need to get a solution in place as soon as possible.Annette worked with the project manager to capture school requirements, before requesting proposals from suitable potential providers. Annette also gained stakeholders buy-in by involving them from the initial requirements gathering stage, reviewing proposals through to attending supplier presentations.

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