Bank Transfer and Auto Top-Up

What is Bank Transfer?

Bank Transfer allows parents to pay for any school item directly from your bank account and it is guaranteed by the Direct Debit service. There is no need to add or store debit or credit card details in ParentPay but it does require a bank transfer mandate to be authorised by your bank before payments can be collected (up to 4 days normally or 8 days for initial setup).

How do I set up Bank Transfer?

Parents are able to set up Bank Transfer once logged into ParentPay via one of 3 points:
• The Bank Transfer option on the Parent Account tab
• The Payment Item Overview page
• The Basket

The website will guide you through each step after that to get your Bank Transfer set up.

Bank Transfer payment failed or funds have not been taken. What do I do?

Parents will be notified of a failure* via email and see a notification after you log in – encouraging them to try again or use an alternative payment method.
You should contact your bank to establish the cause of failure.

*Should there be two failed bank transfer payments against a parent’s bank account, unfortunately, this facility will no longer be available and you will need to use another payment method to make further payments.

Note – Funds cannot be taken until initial set up is completed and the mandate has been approved by the bank. Please contact your bank if you believe there is an issue.

What is Auto Top-Up?

Auto top-up assists parents and carers in ensuring your child’s school meal balance is always in credit. It does so by allowing a payer to set a minimum balance threshold which, when breached, automatically credits the meal balance by a fixed amount (configurable by the payer) using a balance transfer payment.

In order to use auto top-up, payers are required to set up and submit a bank transfer instruction. Once complete the payer will have the option to use the auto top-up feature.

How often is Auto Top-Up checked/updated?

Each account that has been configured by a payer for auto top-up is checked once per day at approximately 1900 BST.

What can it be used for?

Auto top-up is currently only available for school meals.

NOTE: Auto top-up does not operate during holiday periods as determined by the schools or organisations term dates.

NOTE: Low balance alerts will be disabled if the payer has set up auto top-up.

Can it be disabled?

If you are a payer you can cancel your auto top-up schedule at any time.

Can other payers be configured for auto top-up for the same pupil?

Only one auto top-up facility can be configured per pupil.  Once the first has been configured other related accounts will have the feature disabled against associated payment items.