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ParentPay Communication Centre

Integrated parent communication system

ParentPay Communication Centre™ is an integrated parent communication system. You can keep parents up to date with:

  • trip letters & information about school activities
  • payment requests, balance & debt reminders
  • emergency closures & pupils late returning to school
  • school newsletters & school production promotions

The ParentPay Communication Centre helps schools enhance parental engagement, by communicating with parents regularly, conveniently and through a method applicable to the message or preferred by the parent.

Flexible electronic communication with parents

You can use the school messaging system for all electronic communication with parents. The school communication system lets you:

  • print personalised letters
  • send emails from school
  • send SMS text messages for parents

There’s no charge for our ParentPay Communication Centre apart from paying for any text messages sent by school, so the parent communication system helps save money on software fees as well as printing, paper, postage and admin time.

You can choose to print, email, text or a combination of these, depending upon the importance and urgency of the message, helping to minimise costs. Parents can indicate their preferred communication method to schools and can even register multiple mobile numbers and email addresses.

Improve parent contact details

The school messaging system is integrated into ParentPay using the same pupil data, payment data and pupil balances. This reduces administration time significantly and makes it quick and easy to send payment requests or debt reminders.

Messages are easily configured for sending to all parents, groups of parents, or an individual family. You can select to send to ParentPay sourced contact details that come from the parents’ online account, to contact details from your MIS or to both.

Parents can verify their email address and their mobile numbers by texting a PIN to their phone. Contact details in the ParentPay Communication Centre are up to date and reliable.

A useful report compares the contact details from parents’ ParentPay accounts with those from your MIS. This helps you decide which to use for sending and reduces administration time helping you keep MIS data up to date.

School can access a range of reports detailing delivery success of messages and a history of messages previously sent.

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