News and updates
For any payments made in error on funds settling to Brighton & Hove Council (i.e. school meals): Before performing a refund to correct any errors, please contact the B&H School Meals Team (firstname.lastname@example.org)
Debt clearance (End of Academic Year): Outstanding dinner money debt will be cleared over the Summer holidays (please refer to the guidance for the date). The debts will be transferred to a separate payment item to make it simpler for schools to manage debt and give them the opportunity to chase debts from payers. We advise using the ParentPay Communication area to send debtors a reminder to pay this amount before the end of the Summer Term and then in September to chase outstanding debts. Please click on the link below to download the guidance for Brighton & Hove schools.
- Schools are advised to only order PayPoint cards for cash based families. Cards are not needed if a pupil is receiving Free School Meals.
- The first PayPoint card will be paid by the LA, but replacement cards will be billed to the school (£1.50 each), this cost may be passed on to the payer at the discretion of the school. Large orders of cards will require authorisation from Brighton & Hove LA before being processed.
Reference and process documentation
If you or any of your school administrative colleagues would benefit from free refresher training, please contact ParentPay using the online support contact form (below). Please tell us which areas of the system you would like to know more about and we will send you the relevant computer-based training packages.
Please refer to the ParentPay guidance here in the first instance.
If you have further queries that you need support for, you can make contact as below.
Local Authority contact
Phone: 01273 293590
Phone: 01226 732200 (option 3)
Phone: 02476 994 820
Please do not give these details to parents as the school support team are not able to effectively answer their enquiries. Parents are asked to report issues via the school who can act on their behalf, or by completing a Parent Support Request, the link to which can be found on the bottom of the parent support page, https://www.parentpay.com/parents/using-parentpay/help-and-support.