How to make a withdrawal from your Parent Account

Your Parent Account enables you to maintain a balance within ParentPay which speeds up the process of making payments for items such as dinners or trips.
There may be occasions where it is necessary to make a withdrawal from your Parent Account, such as when a high-value school trip is refunded, or when you no longer have a child attending a ParentPay enabled school.

NOTE: This process only allows withdrawals of funds already in your Parent Account. Dinner payments or trip payments need to be refunded to your Parent Account by the school before it can be withdrawn.

To withdraw funds using a mobile device

  1. Go to www.parentpay.com and log into your ParentPay account
  2. Select the bank notes icon

3. Select Withdraw

4.Enter the amount to be withdrawn. This can be a minimum of 5p, and a maximum of the total amount in your Parent Account

NOTE: The number of withdrawals may be adjusted at times to assist payers with being able to withdraw allocated funds.

5. Select Make a withdrawal

6.  Confirm the details are correct and click Withdraw funds
7. Confirmation of the withdrawal will be displayed.

 

To withdraw funds using any other device

1. Go to www.parentpay.com and log into your ParentPay account
2. Navigate to Parent Account

 

3. Your statement will then be displayed
4. Select Withdraw from beneath the statement

5. Enter the amount to be withdrawn. This can be a minimum of 5p, and a maximum of the total amount in your Parent Account

NOTE: The number of withdrawals may be adjusted at times to assist payers with being able to withdraw allocated funds.


6. Select Make withdrawal
7. Confirm the withdrawal
8. Confirmation of the withdrawal will be displayed.

Note:The withdrawal may take up to 5 working days to be credited back to the card/bank account detailed on the withdrawal screen

Note:  If the withdrawal will result in amounts being credited to multiple cards/bank accounts, the confirm withdrawal notification will display what will be refunded to which cards.