Barking and Dagenham

News and updates

Debt clearance and End of Year Procedures (Summer 2017): Guidance regarding End of Year processes and Debt Clearance specifically for London Barking and Dagenham Schools – please see End of Year Debt Advice and Guidance for all Schools 2017.

FSM allocation for schools using Cashless Catering Tills: Most LBBD schools use a Nationwide Cashless TillPlease remember to check your FSM allocations are correct in ParentPay in readiness for the start of the new term.  If your allowance is changing in September 2017 you will need to update the FSM Allowance on ParentPay to ensure this allowance is reflected at till level.

UiFSM (Universal Infant Free School Meals)

ParentPay introduced changes to the system to ensure that Infant and Primary Schools in England and Scotland are able to manage the UIFSM requirements in line with the current legislation. Updates to the system include UIFSM reporting, in addition to the existing FSM and Paid Meals reporting features that schools already had.

UIFSM pupils are identified automatically when schools record attendance and the UIFSM entitlement is attributed unless the Infant aged pupil has already been identified as a free meal / pupil premium pupil.

Schools need to take no action to identify UIFSM pupils via the ParentPay system on their return to school in September. ParentPay will automatically identify any Infant aged pupils THAT DO NOT HAVE A FSM FLAG as a UIFSM pupil.

PayPoint cards

  • Schools are advised to only order PayPoint cards for cash based families.  Cards are not needed if a pupil is on Free School Meals.
  • PayPoint card will be billed to the school (£1.50 each), this cost may be passed on to the payer at the discretion of the school.

Reference and process documentation

LBBD Cashless guidance

How to manage dinner money debt

Pre Admission Excel Template

Training

If you or any of your school administrative colleagues would benefit from free refresher training, please contact ParentPay using the online support contact form (below).  Please tell us which areas of the system you would like to know more about and we will send you the relevant computer-based training packages.

Support

Please refer to the ParentPay guidance here in the first instance.  If you have further queries that you need support for, you can make contact as below.

Local Authority contact

Rachel Gurney, Business Support Officer

Catering Services, School Meals & Hospitality

London Borough of Barking and Dagenham, Room 3 – Town Hall, Barking, IG11 7LU

Phone: 0208-227-3889

Fax: 020 8227 5562

Email: rachel.gurney@lbbd.gov.uk

NRS Support

Email: support@nrsltd.com

Phone: 01226 732200 (option 3)

ParentPay Support

Online support request form

Email: support@parentpay.com

Phone: 02476 994 820

Please do not give these details to parents as the school support team are not able to effectively answer their enquiries. Parents are asked to report issues via the school who can act on their behalf, or by completing a Parent Support Request, the link to which can be found on the bottom of the parent support page, https://www.parentpay.com/parents/using-parentpay/help-and-support.