July 2018

Sprint 94

Major fixes and enhancements:

  • ENHANCEMENT – To reduce complexity and encourage the correct secure process, we have modified all password reset options to state that a reset should only be complete from the login screen, using the ‘Forgotten details’ link.
  • ENHANCEMENT – A change has been introduced to capture BACS information from a payer when they are trying to withdraw money but do not have a recent payment that can be refunded.  This will improve the parent withdrawal experience.  A summary of the withdrawal mechanisms used to return all funds is displayed on screen upon completion.
  • ENHANCEMENT – With the introduction of VISA Checkout as a new payment option, the ability to store a prefered card has now also been introduced.  This card can be set as a default payment option which can be quickly changed from the basket page where required.  This will simplify payments for Payers and provide a significant improvement in identifying the card being used.
  • ENHANCEMENT – Significant work has been completed in relation to the bank transfer feature (due for release early in the new academic year).
  • BUGFIX – An issue was recognised whereby a person could not be removed from a ‘Buddy group’ once created.  This has now been resolved.
  • BUGFIX – The View assigned people excel download was producing an accented character inappropriately within amount fields.  This has now been fixed.
  • TRIPS ENHANCEMENT – Include an option in advanced reporting to allow ALL assigned pupils to be seen in the Payment Progress report.
  • TRIPS ENHANCEMENT – A new option has been incorporated to allow the bulk removal of all assigned people on a trip.
  • TRIPS ENHANCEMENT – The ‘Allowances and bursaries’ field has been modified throughout the trips module to be ‘Record adjustment’
  • TRIPS ENHANCEMENT – A new option to refund/remove has been introduced to the manage attendance screen after a payment has been made.
  • TRIPS ENHANCEMENT – You are now able to edit a published trip to alter it to be a Limited availability type item.
  • TRIPS ENHANCEMENT – All trip reports have been amended so that Year and Reg are no longer included against each item in those fields.  This will improved the sorting capabilities when downloading the file.

Minor fixes and enhancements:

  • ENHANCEMENT – Multiple enhancements to manual uploads to ensure that any error messages received are more meaningful and inform the manager what they need to do to overcome the issue.  Additionally, changes to the upload mechanism will ensure many uploads will now succeed where previously they failed due to data issues in the upload file.
  • BUGFIX – A change has been introduced to disable the view button once a payment has been added to the basket.  This prevents the item from being added more than once.
  • BUGFIX – Changes to the upload method have been implemented to ensure that the class element is representative.
  • BUGFIX – The Payment item overview document link had been broken during a recent change to the main site.  This has now been repaired.
  • GDPR – Changes to the Progresso upload system have meant minor changes were required within ParentPay to accommodate their modifications.

June 2018

Sprint 93

Major fixes and enhancements:

  • ENHANCEMENT – A new, simplified basket has been introduced to the Payer Application to allow for faster checkout.  This basket is available to all customers that have signed up for VISA Checkout and will also be available for Bank Transfers (once they are introduced).  This feature will allow customers to view their current basket and quickly pay for it by selecting the VISA Checkout button.  It also offers the option to edit the basket and to use other payment methods which will take them to the existing full basket page.
  • ENHANCEMENT – A variety of changes have been introduced to better support the integration of the Cypad meal system.  Once complete, this will provide an alternative solution to till systems targetted towards primary schools.
  • BUGFIX – Payer verification emails were sometimes causing an error when the link was followed.  This issue has now been fixed.

Minor fixes and enhancements:

  • ENHANCEMENT – Remove old, unused links from shop payment pages and introduce a link to the privacy policy.
  • ENHANCEMENT – A modification has been introduced to improve the processing of voided payments within the payment gateway.
  • ENHANCEMENT – A change has been introduced to ensure that new module ‘on-boarding’ screens are visible to all customers, regardless of other notification messages they have queued.
  • ENHANCEMENT – The account recovery email change communication has been altered to include a link to alert our security team of a potential issue where the user had not submitted the change request.
  • TRIPS – A fix has been implemented to allow debits to be recorded within the new trips module.  This will ensure that manual adjustments can be fully implemented, especially useful for managing trip bursaries.
  • TRIPS – A fix has been implemented to allow manual payments (cash or cheque) to be displayed in the pupil statement where before they were missing.  This will ensure a more comprehensive list of payments will be visible.

May 2018

Sprint 92

Major fixes and enhancements:

  • ENHANCEMENT – Further development has been carried out on the VISA Checkout facility for payers using the Payer Application.  This is not yet enabled for use but will be made live soon.
  • GDPR – Introduce new functionality within the ParentPay Administrators console to display the manager’s details when provided with the Managers support code.  This enables staff to verify the manager and the organisation that they are calling from.
  • GDPR – Remove unused data and data fields.  This includes DOB, LACA survey history, old user sessions, amongst others.
  • GDPR – A facility has been introduced to allow for the deletion of payers from the ParentPay system.  This requires the payer to contact the parent support team to arrange the deletion.
  • GDPR – A facility has been introduced to allow for the deletion of managers, group managers and teachers from the ParentPay system.  This requires the customer to contact the school support team to arrange the deletion.
  • GDPR – A facility has been introduced to allow managers to request the deletion of consumers (pupils or member of staff) from the system.  This will anonymise all fields related to personal data that are associated with the individual. This requires the customer to contact the school support team to arrange the deletion.
  • GDPR – A change has been implemented to suppress reimport of consumers that have been deleted.
  • GDPR – A change has been implemented to suppress sharing consumer information with a till system where the consumer has been deleted.
  • GDPR – An enhancement to the ‘Settings > Contact details’ page has been introduced to provide an area for the schools Data Protection contact to be stored.  This information can then be used by ParentPay to ensure that staff are dealing with the correct contact in relation to GDPR concerns.

Minor fixes and enhancements:

  • ENHANCEMENT – Modifications have been made to the End of Year Assistant to separate out the mandatory and optional tasks. and to allow partial entry of term dates (for instance where a school starts using ParentPay part way through an academic year).
  • ENHANCEMENT – Communication templates have been updated with the new ParentPay logo.
  • ENHANCEMENT – A new feature has been introduced for the school support team to use the support code to create a new ticket specifically for the manager that has made contact.  This will significantly simplify the process when trying to get assistance.
  • GDPR – Remove secret question and DOB from Caterer profile as this information is not used.
  • BUGFIX – A fix has been introduced to overcome an issue where payers may not have been presented with the mobile number account recovery when trying to recover their account.
  • BUGFIX – An issue was fixed where a payment item was showing limited places where there was no restriction.
  • BUGFIX – An issue was fixed where the consent option was not showing for payers using legacy trips payments.

April 2018

Sprint 91

Major fixes and enhancements:

  • ENHANCEMENT – An enhancement has been introduced to allow schools to request the UiFSM allowance be increased for their school.  This will essentially allow a school to create an automatic bursary for KS1 pupils when the meal price increases beyond the government set allowance of £2.30.
  • ENHANCEMENT – A new security code has been introduced to the Manager and Group Manager pages to improve security when interacting with ParentPay teams.  Using this code will ensure that managers are securely identified prior to interacting with ParentPay which is especially important when discussing sensitive information.  This code is found at the bottom of every page in the ParentPay manager and group manager application and you will be asked to provide it when raising support queries with the ParentPay support team.  They will then be able to enter this code and see the manager and schools details, significantly improving identification.
  • ENHANCEMENT – VISA Checkout is being introduced as a payment option for payers.  Initial work has been completed to implement many of the required features but is currently hidden from view until the feature is fully released.
  • TRIPS – The description has been altered in the ‘Assign people’ pop-up modal to better explain how to use the two available ‘Add…’ options.
  • TRIPS – An issue was fixed where managers were not able to show unconfirmed attendees in the ‘Attendance, consent and Information’ report under Advanced settings.  Now, when selected, all assigned pupils will be displayed including those that are assigned but not yet confirmed.
  • GDPR – We have introduced a facility for school managers to view and edit consent for Group Managers to see their schools details.  By removing consent, the Group Manager will be marked for deletion from the associated school.  This option will remain live until May 11th after which all GMA users that have been marked for deletion will have their access to those schools removed.
  • BUGFIX – An issue was fixed that affected certain meal reports (e.g. Report 14) where pupils switching from FSM to UiFSM and vice versa were not being counted correctly.

Minor fixes and enhancements:

  • ENHANCEMENT – The description of the mobile number field has been changed from ‘Account recovery number’ to ‘Mobile number’ to reflect its multipurpose use.
  • ENHANCEMENT – The error message displayed when a PIN verification code has expired has changed to reflect the appropriate action to take.
  • ENHANCEMENT – An improvement to the PIN verification process for mobile devices has been implemented to ensure a request is delivered in a more timely fashion.
  • ENHANCEMENT – A favicon has been introduced so that the ParentPay logo is correctly shown for saved pages.
  • TRIPS – An issue was fixed where the Payment Due date was being populated incorrectly as 01/01/0001.
  • TRIPS – An issue was fixed where the Payment Due date could not be adjusted to a value earlier than the currently set date.
  • TRIPS – An issue was fixed where places confirmed by a manager were not showing on the ‘Overdue payment’ report where appropriate.
  • TRIPS – An fix has been implemented to ensure that where a parent selects ‘No’ against existing medical conditions, the system does not ask them for details.
  • TRIPS – An enhancement was introduced to ensure that the trips tiles are laid out correctly when the screen is resized.
  • TRIPS – A fix was implemented to ensure that the costs page could be saved after editing the due dates.
  • TRIPS – A fix was implemented to stop a Trip Payment Item showing for payers in the ‘Also available to pay for’ section when they had already consented and paid for the place.
  • BUGFIX – Changes have been made to the upload service when completing a manual upload using MISWS so that large uploads, those with large pupil numbers, may complete successfully.
  • BUGFIX – A fix was implemented to allow a final payment to be made on a reducing balance payment item when the remaining amount was less than the minimum amount configured.
  • SECURITY – Several enhancements have been introduced to improve the account recovery process.

March 2018

Sprint 90

Major fixes and enhancements:

  • ENHANCEMENT – New account recovery mechanism put into the Payer Application.  Parents can now use their recovery details should they need to regain access to their account after losing access to their primary email address.  This can be completed using either a second configured email or their recovery mobile number.  The mobile number can also be used by schools for communication with parents via Communications in the Manager Application (where the parent has not denied its use).
  • ENHANCEMENT – Trips enhancements and fixes including cancellation notification on the payer application, status changes on the payer application payment items depending on their current progress, notification of limited availability places all being taken and a notification in the payer application when a trip has been unpublished (temporarily unavailable).
  • ENHANCEMENT – Introduce the new ParentPay logo to the manager, payer, teacher, caterer and group manager applications.
  • BUGFIX – Manual card payments could not be made for fixed amount payment items.  This has been fixed.
  • BUGFIX – An error intermittently occurred when paying for meal bookings, causing the payment to the school to fail.  While the bookings were successful, a lack of credit in the meal account would have caused bookings to fail on the day.  This has been fixed.

Minor fixes and enhancements:

  • ENHANCEMENT – Progresso upload change so that the ID field now displays the Learner Code rather than the Learner ID
  • ENHANCEMENT – Payer application has been modified to show the new balance in the Parent Account after a BACS withdrawal has been arranged.  Should the BACS be denied for any reason, the total will be re-adjusted to reflect the original amount.
  • BUGFIX – Trips module was not reducing places when a payment was made by PayPoint.  This has been fixed.
  • BUGFIX – An intermittent problem occurred where some people were not being successfully assigned to a trip.  This has been fixed.
  • BUGFIX – It should not be possible to change the payment type after a Trip has taken payments.  This has been fixed.
  • BUGFIX – Payment progress report needed to have its columns widening to accommodate an issue with IE and the Total column removed as this was not used.  This has been fixed.
  • BUGFIX – PayPoint card request template was broken.  This has now been fixed.
  • GDPR – New notices introduced against fields in the Teacher application
  • GDPR – Introduction of a new request type in the parent support request form to enable ‘Data Protection requests’ to be logged.

February 2018 (Second release)

Sprint 89

Major fixes and enhancements:

  • ENHANCEMENT – Introduce weekly variant of Advanced Event Supervisor report (Report 13) and optimise performance.  Also, default Dietary needs to enabled for each report run.
  • ENHANCEMENT – Enable entry screen for limited availability options in the new trips module. Where appropriate, ensure that places are reallocated to the available pool when a person is removed.  Also, ensure that a place is recorded as taken when a cash, cheque or manual card payment is taken for a new trips module place.
  • ENHANCEMENT – Introduce new data creation function to create new organizations and users to the Zendesk support system, ready for migration to this as the ParentPay support tool.
  • ENHANCEMENT – Several enhancements to the payer withdrawal process, enabling payers to enter bank details to process withdrawals more expediently.
  • BUGFIX – Repair the menu facility such that menus successfully accommodate holiday periods when building cycle weeks.
  • BUGFIX – Fix an issue that was occurring when a manager attempted to create a payment item that incorporated Account Codes.

Minor fixes and enhancements:

  • ENHANCEMENT – Remove Religion fields from Edit pupil details screen.
  • ENHANCEMENT – Default trips quantities to 1 for all trips created in the new trips module.
  • ENHANCEMENT – Remove the option to enter a quantity (number of items paid for) when making a manual payment against a payment in a trip created in the new trips module.  All manual trip payments are for a single place.  Note, it is only possible to pay for a fixed cost trip in full using the manual payment screen.
  • ENHANCEMENT – Amend Record adjustment functionality to allow managers to make a partial adjustment on a quantity trip payment item (limited availability trip).
  • BUGFIX – Display available places in the Payer Application correctly for limited availability trips.  This includes when managers adjust the number of places in the Manager UI or when places are actively taken through online or manual means
  • BUGFIX – Ensure that when a manager completes a refund against a trip, that a place is only returned if that option is chosen, else the place remains taken and assigned to the individual who received the refund.
  • BUGFIX – Repair an issue with the parent homepage notification facility (ParentPay Admin users).
  • BUGFIX – Ensure new bank accounts are visible in the new trips module.
  • BUGFIX – Ensure the correct number of places are shown in Manage Attendance Screen in the new trips module when a trip is Limited Availability.
  • GDPR – Add notices to multiple caterer application screens, defining data usage.
  • GDPR – Remove Child contacts page from payer application as this is not used by any part of the solution.