News and updates

End of year procedures: Standard ParentPay end of year guidance can be accessed here.

Adult Meals (Advice for Taylor Shaw schools): Taylor Shaw will continue to invoice schools termly for adult meals, both free (duty) and paid. If your school would like to use ParentPay to collect adult paid meal income, you will need to set up a separate meal payment item for this. Please refer to the ParentPay User Manual for instructions on how to set up a new payment item. It is essential that schools have the income paid into their own school account, not Taylor Shaw’s. This will ensure you have the funds available to pay Taylor Shaw’s invoice when it arrives. Please remember that adults need to pay the meal price + VAT so you will need to apply VAT at the standard rate when setting up the meal type and price in ParentPay. If you require assistance with the setting up of this payment item, please contact ParentPay Support.

Launching ParentPay

There is a variety of launch material available for schools to use to promote the introduction of ParentPay in their schools. Please refer to the New to ParentPay section of this site for further guidance and downloadable materials.

There is also a ‘ParentPay Launch guide for Sheffield schools’. This has been specifically written for Sheffield schools to help you plan your launch and includes background information and useful reminders.  Please click here to download the launch guide.


ParentPay offers group training for Sheffield project schools. The training is offered in two parts: ‘ParentPay Launch tasks’ and (at a later date) ‘Advanced Use of ParentPay’. To ensure schools maximise the benefits from the launch training we ask that schools link their MIS data to ParentPay and upload their pupil data BEFORE the training. This is essential as schools are trained on their live sites and without the pupil data we will not be able to show you some of the features.

To join the next phase of the project, schools are asked to submit applications at least three weeks before the launch training. The next ‘Launch’ training session is due to be held in Sheffield later in the Autumn Term (dates will be confirmed soon).

The next ‘Advanced Use of ParentPay’ session will be announced soon.

Please contact Liz Cownley at Sheffield Local Authority for more details and to book your place.


Phone: 0114 273 5314

Please note: If the training is cancelled due to insufficient numbers, ParentPay will give at least 7 working days’ notice and alternative telephone and online training will be offered.

Sheffield ParentPay Schools’ User group

ParentPay and Sheffield School Food Support are pleased to announce that there will be a ParentPay User Group. This will be an excellent opportunity for schools to share best practice, learn about exciting ParentPay developments and network with other ParentPay schools. Schools who are considering implementing ParentPay are welcome to join to learn more about how the system can benefit the school. There is no charge for schools to attend the session and is hosted by a ParentPay trainer and the local Sales representative, so an excellent opportunity to raise any queries you may have regarding the ParentPay system. Please contact Liz Cownley to book your places at the meeting.

Refresher training: If you or any of your school administrative colleagues would benefit from free refresher training, you may also contact ParentPay using the online support contact form (below).  Please tell us which areas of the system you would like to know more about and we will send you the relevant computer-based training packages.


Please refer to the ParentPay guidance here in the first instance.  If you have further queries that you need support for, you can make contact as below.

Local Authority contact

Debby Brebner (School Food Service)


Phone: 0114 273 5175

ParentPay Support

Support request form: ParentPay Support


Phone: 02476 994 820

Please do not give these details to parents as the school support team are not able to effectively answer their enquiries. Parents are asked to report issues via the school who can act on their behalf, or by completing a Parent Support Request, the link to which can be found on the bottom of the parent support page,