Peterborough

News and updates

End of year procedures: Standard ParentPay end of year guidance can be accessed here.

Any schools that are currently only using the ParentPay system for dinner money administration and would like to start collecting income online, please email sales@parentpay.com with your DfE number and your request and a member of the Sales Team will contact you with costs and process your request.

Training

Following your training, we would appreciate your feedback. Please click on the link below to be directed to our Group Onsite Training Survey.

Group Onsite Training Survey

If you or any of your school administrative colleagues would benefit from free refresher training, you may also contact ParentPay using the online support contact form (below).  Please tell us which areas of the system you would like to know more about and we will send you the relevant computer-based training packages.

Support

Please refer to the ParentPay guidance here in the first instance.  If you have further queries that you need support for, you can make contact as below.

Local Authority contact

Thania Coates

Email: thanai.coates@peterborough.co.uk

Phone: 011733 864 577

ParentPay Support

Support request form: ParentPay Support

Email: support@parentpay.com

Phone: 02476 994 820

Please do not give these details to parents as the school support team are not able to effectively answer their enquiries. Parents are asked to report issues via the school who can act on their behalf, or by completing a Parent Support Request, the link to which can be found on the bottom of the parent support page, https://www.parentpay.com/parents/using-parentpay/help-and-support.