Kirklees

News and updates

End of year procedures: Standard ParentPay end of year guidance can be accessed here.

Useful Guidance

Uploads

We have devised a document which will help schools diagnose and action any upload failures they may encounter.  To access the document please click on the following link – Kirklees Upload Troubleshooting Guidance

How to create an Adult Paid Meal and Adult Duty Meal Type

The following guidance will provide you with step by step instructions on how to set up an Adult Paid and/or Adult Duty (free) Meal Type to record attendance against – How to create Adult Meal Types

Training

If you or any of your school administrative colleagues would benefit from free refresher training, please contact ParentPay using the online support contact form (below).  Please tell us which areas of the system you would like to know more about and we will send you the relevant computer-based training packages.

Support

Please refer to the ParentPay guidance here in the first instance.  If you have further queries that you need support for, you can make contact as below.

ParentPay Support

Online support request form

Email: support@parentpay.com

Phone: 02476 994 820

Please do not give these details to parents as the school support team are not able to effectively answer their enquiries. Parents are asked to report issues via the school who can act on their behalf, or by completing a Parent Support Request, the link to which can be found on the bottom of the parent support page, https://www.parentpay.com/parents/using-parentpay/help-and-support.