Solihull

News and updates

ParentPay, in partnership with Nationwide Retail Systems (NRS), has been implemented in all primary schools in Solihull, removing the need for cash and cheques in school for pupil payments.

More than 20,000 parents have activated their ParentPay account, providing them the freedom to make payments 24 hours a day, 7 days a week, online or at a local PayPoint Store.

Reference and process documentation

Solihull End of Year Procedures

Cheque process and remittance sheet

Training

If you or any of your school administrative colleagues would benefit from free refresher training, please contact ParentPay using the online support contact form (below).  Please tell us which areas of the system you would like to know more about and we will send you the relevant computer-based training packages.

Support

Please refer to the ParentPay guidance here in the first instance.  If you have further queries that you need support for, you can make contact as below.

NRS Support

Email: support@nrsltd.com

Phone: 01226 732200

Local Authority contact

Email: icis@solihull.gov.uk

ParentPay Support

Online support request form

Email: support@parentpay.com

Phone: 02476 994 820

If you need to contact the service desk regarding the status of a query, please ensure that you quote the ticket number when calling.

Please do not give these details to parents as the school support team are not able to effectively answer their enquiries. Parents are asked to report issues via the school who can act on their behalf, or by completing a Parent Support Request, the link to which can be found on the bottom of the parent support page, https://www.parentpay.com/parents/using-parentpay/help-and-support.