East Sussex

News and updates

Chartwells Contract:

Chartwells are offering ParentPay to all of the schools within their contract across the county.  There is no cost to the school and they will then have the benefits of the whole system for no cost!  The unique facilities ParentPay offers benefit the kitchen and parents greatly as it offers parents the opportunity to pre-book their children’s meals in advance.  ParentPay has been up and running for over a year now in the county with new schools joining constantly.

If you are in the Chartwells catering contract and would like to find out more about joining the project, please contact Chartwells on 01435 865310.

Training

If you or any of your school administrative colleagues would benefit from free refresher training, please contact ParentPay using the online support contact form (below).  Please tell us which areas of the system you would like to know more about and we will send you the relevant computer-based training packages.

Support

Please refer to the ParentPay guidance here in the first instance.  If you have further queries that you need support for, you can make contact as below.

Chartwells contact

Rebecca Pope

Email:  parentpayeastsussex@compass-group.co.uk

Phone:  01435 865310

ParentPay Support

Online support request form

Email: support@parentpay.com

Phone: 02476 994 820

Please do not give these details to parents as the school support team are not able to effectively answer their enquiries. Parents are asked to report issues via the school who can act on their behalf, or by completing a Parent Support Request, the link to which can be found on the bottom of the parent support page, https://www.parentpay.com/parents/using-parentpay/help-and-support.