Merton

News and updates

End of year procedures: Standard ParentPay end of year guidance can be accessed here.

Merton Framework: The Merton framework is available to all schools in the Borough.  Please contact the SMISS team for more information on the pricing and how your school can benefit from joining the project.

Reference and process documentation

SFSS school meals debt policy

SFSS refund policy

SFSS Refund Form

How to manage dinner money debt

Training

If you or any of your school administrative colleagues would benefit from free refresher training, please contact ParentPay using the online support contact form (below).  Please tell us which areas of the system you would like to know more about and we will send you the relevant computer-based training packages.

Support

Please refer to the ParentPay guidance here in the first instance.  If you have further queries that you need support for, you can make contact as below.

Local Authority contact

Schools ICT SupportSMISS team

Email: SMISSTHelpline@merton.gov.uk

Phone: 0208 545 4126

ParentPay Support

Online support request form

Email: support@parentpay.com

Phone: 02476 994 820

Please do not give these details to parents as the school support team are not able to effectively answer their enquiries. Parents are asked to report issues via the school who can act on their behalf, or by completing a Parent Support Request, the link to which can be found on the bottom of the parent support page, https://www.parentpay.com/parents/using-parentpay/help-and-support.