Support user guidance
Here you can find a selection of resources to support and guide you with using the ParentPay system. For the full catalogue, go here
New schools in the setup stage
If you are a new school currently working with our implementation team to setup up your site and learn how to use the system, you will have access to a series of computer based training (CBT) videos. These are split into simple modules, tailored to your individual configuration. If you are unsure about any of your training material or just need a bit of guidance, don’t forget you can contact the training team who will be pleased to help wherever possible.
The training videos are available at the ParentPay learning repository, here.
Please note: we are currently in the process of updating our training videos to simplify them and make the user experience more engaging. If you would like to see the new format, or would like any refresher training, please contact the support team who can arrange additional training licenses for you.
Existing schools are able to access our training material should they wish to review the new videos or should they need to train a new member of staff by simply contact the support team and requesting access to the appropriate resources.
Alternatively, you can request an experienced trainer to provide one to one training sessions for individual schools. The training can be delivered on-site at your school or via an online WEBEX session. Further information regarding these sessions along with the associated costs can be accessed via the Further Training page
Schools undertaking computer based training videos are asked to leave feedback at the end of each course. If you have recently undertaken training either via our WEBEX facility, or have attended an onsite training session, we would appreciate your feedback. Please click on the following link to access our training survey Click Here To Access our Training Survey