NEW Introduction to the Caterer Application (Caterer Account required) – click here.
NEW How to amend the VAT rate for Staff/Visitor meals – click here.
NEW Adding images into parents trips view – click here.
NEW Configuring Custom Links for the Payer Application – click here.
NEW Promoting ParentPay to Parents – click here.
NEW Understanding Bank Transfer – click here.
NEW Managing Classroom Selection bubbles – click here.
NEW Changing your UiFSM allowance – click here.
- How do I find my Support Code (for contacting the service desk)?
- How to request confirmation that payers are non-symptomatic in order for them to attend your Parents Evening
- How do I re-install the MIS: Sync application?
- Where can I find guidance on the Trips module?
- Where can I find information related to GDPR?
- How do I use each of the Payment Items types?
- How do I create a secondary account for a second parent or carer?
- How do I add a child to an account or merge two existing parent accounts together?
- How do I complete an online refund?
- How do I create a PayPoint barcoded letter (going cashless)?
For a complete catalogue of our support media and guidance click here
Terms and Conditions
The ParentPay Terms and Conditions have been updated and are available here.
We regularly contact schools with important information and updates on new features. This information will be sent to the contact we have listed within the General contacts section of your Settings > Contact details page. To ensure you continue to receive important updates and are kept up to date on new features please make sure you keep this information up-to-date.