NEW The new Payment Items interface – click here.
NEW The new Communication interface – click here.
NEW Promoting ParentPay to Parents – click here.
NEW Understanding Bank Transfer – click here.
NEW Video guidance – click here.
- How do I find my Support Code (for contacting the service desk)?
- How do I re-install the MIS: Sync application?
- Where can I find guidance on the Trips module?
- Where can I find information related to GDPR?
- How do I use each of the Payment Items types?
- How do I create a secondary account for a second parent or carer?
- How do I add a child to an account or merge two existing parent accounts together?
- How do I complete an online refund?
- How do I create a PayPoint barcoded letter (going cashless)?
For a complete catalogue of our support media and guidance click here
Terms and Conditions
The ParentPay Terms and Conditions have been updated and are available here.
We regularly contact schools with important information and updates on new features. This information will be sent to the contact we have listed within the General contacts section of your Settings > Contact details page. To ensure you continue to receive important updates and are kept up to date on new features please make sure you keep this information up-to-date.