NEW Using the End of Year (EoY) Assistant – click here.
NEW Calling the support team (finding your support code) – click here.
NEW Changing your UiFSM allowance – click here.
- Where can I find guidance on the EoY Assistant?
- How do I re-install the MIS: Sync application?
- Where can I find guidance on the Trips module?
- Where can I find information related to GDPR?
- How do I use each of the Payment Items types?
- How do I create a secondary account for a second parent or carer?
- How do I add a child to an account or merge two existing parent accounts together?
- How do I complete an online refund?
- How do I create a PayPoint barcoded letter (going cashless)?
- …for a complete catalogue of support guidance click here
Terms and Conditions
The ParentPay Terms and Conditions have been updated and are available here.
Contact name and email address
We regularly contact schools with important information and updates on new features. This information will be sent to the contact we have listed within the Contact Name and Contact Email section of your Site Data page. To ensure you continue to receive important updates and are kept up to date on new features please make sure you keep the Contact Name and Contact Email section updated. To access these fields you need to go to Settings > Site Data within your ParentPay Manager Account.