Parents' support

ParentPay can help
Please have a look at our FAQ section if you’ve got problems with

• Logging in
• Payments
• Resetting your password
• Internet security

• How much is owing
• Which items to pay and when
• Needing a refund
• Getting a login for new children joining school
• Transferring funds between children

– ParentPay cannot help with these issues.

If you’ve got a query that you’d like to put to ParentPay, please complete our Support request form and we’ll be in touch with an answer as soon as we can.

If you have a query that remains unanswered, please contact your school in the first instance; they will be happy to help.

Account activation and making a payment
View our movie to guide you through activating your account and making payments; click the play button below to watch it!

Click to play ParentPay’s

demo movie!